Dariusz Rybak | Enterprise IT Operations & Service Transformation Consultant

Consulting Services

Digital Service Onboarding & Readiness

Architecting end-to-end operational handoffs for enterprise digital products. Establishing tier 1–3 escalation flows, ServiceNow configurations, and vendor OLAs prior to go-live.

M&A IT Due Diligence & Turnaround

De-risking IT estates for investment or acquisition. Resolving core technical debt, deploying operational Jira workflows, and ensuring SOC 2 and GDPR audit readiness.

Multi-Speed IT & Toolchain Alignment

Aligning fast-paced agile development with strict corporate governance. Integrating Jira for sprint planning and ServiceNow for production execution and change control.

Shared Services & Cost Optimization

Structuring centralized, multilingual support operations. Implementing shift-left self-service frameworks that cut support OPEX while elevating end-user CSAT.

Selected Engagements & Track Record

Service Management Lead — Global Retail

2023 – Present

Governed ITSM frameworks across multi-sector business units, supporting user bases up to 20,000 stakeholders.
Directed operational onboarding for new digital products, ensuring complete alerting, ServiceNow support structures, and vendor SLA alignment.
Aligned DevOps delivery with ITIL governance by enforcing Jira for planning and ServiceNow for operational execution.

IT Operations Director (Contract) — Hospitality SaaS

2022 – 2023

Prepared the entire IT environment for investor acquisition and due diligence.
Built operational BAU support workflows inside Jira and established service-impact monitoring for critical P1 response.
Modernized legacy server infrastructure, rationalized licenses, and directed SOC 2 and GDPR compliance initiatives.

Service Delivery Manager — AdTech Platform

2022 – 2023

Directed a cross-functional team of 10 database, infrastructure, and big data engineers across multi-country hubs.
Led the decommissioning and modernization of 150+ legacy Windows servers, hardening platform security and performance.
Standardized Incident, Change, and Request Management workflows across Development and IT departments.

IT Operations Manager — Precision Manufacturing

2017 – 2021

Directed global infrastructure operations across 2,000+ servers and 5,000+ network devices for 12,000 users, leading a 14-engineer team across Poland and Malaysia.
Modernized legacy server fleets and established monthly maintenance windows with standardized patch governance.
Restructured Change Management to reach a 92% success rate and deployed a Major Incident framework that minimized production downtime.

Global Service Desk Manager — Global FMCG

2012 – 2017

Built an in-house multilingual support desk (20 engineers, 7 languages) supporting 45,000 EMEA users.
Reduced operational support costs by 50% in the first year while sustaining a 96% CSAT score.
Executed a self-service shift-left strategy that automated routine tasks and deflected 70% of inbound tickets.

Backoffice IT Manager — Global Telecom

2008 – 2011